Terms & Conditions
Cancellation Policy
All reservations must be cancelled by 6.00pm local time, two days prior to scheduled arrival, to avoid a penalty of one night's room charge plus VAT
Guarantee Policy
All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day after scheduled arrival.
Deposit Policy
A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque, travellers’ cheque or a personal cheque. Deposit amount is one night's room charge plus VAT sent directly to the hotel. Cheque must clear bank at least 14 days prior to arrival. Deposit sent via wire transfer should be sent to:
London Corporate Banking
PO Box 544
54 Lombard Street
London EC3V 9EX
Account number: 70896381
Group Policy
For reservations requiring10 rooms or more please contact our Groups Desk on
00 800 800 72869 (Belgium, France, Germany, Ireland, Spain, Switzerland and UK), 011 800 800 72869 (United States), elsewhere call +44 (0)20 7750 6760. Alternatively you can email groups@maybourne.com
Pet and Guide Dog Policy
Animals are not accepted unless assisting guests with disabilities in which case the animals are accommodated free of charge.
Extra Beds
Extra rollaway beds are available at £75 per night. We are delighted to provide cots for children up to two years of age with our compliments.
Meal Plan
All rates are on a Room Only basis unless otherwise stated. All room rates are subject to a discretionary service charge of 5%.
Online Security
By making your travel purchase on our online booking engine, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. Through encryption, the personal information you enter, including your name, address and credit-card information, is converted into code that is then securely dispatched over the Internet.
Data Protection
Your personal information refers to the data obtained from you in connection with the service provided. Your privacy is important to us and we promise to respect your personal information.
Information is collected lawfully and in accordance with the Data Protection Act 1998 and we will do our best to ensure that your details are accurate and up-to-date.
We will use your personal information for the following reasons so that we can provide you with a first class service:
- To confirm, update and improve customer records
- Identify and inform you of services that may be of interest
- Analyse and develop a relationship with you
Personal information you supply us with and the information about your use of services will only be used by the group, to tell you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party.
Cookie Usage
Cookies are small amounts of information that are sent to and are stored on your computer. They are used by the group to identify you when you visit the site, and to make your use of the site more convenient for you. If you do not wish to have Cookies placed on your computer you can disable Cookies on your Internet browser.
Call Monitoring and Recording
To ensure that you are provided with a first class service, telephone calls may be monitored or recorded for quality control and training purposes.
Further Information
Should you prefer not to receive information about our services or would like to receive a copy of the information we hold about you, please contact:
or email privacyandsecurity@maybourne.com